Returns & Refund Policy

We offer a 30-day return period. This means you have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unworn or unused, with any tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To start a return, please contact us at info@grouplydia.com.

Returns must be sent to the following address:

Spilstraat 12, 6211 CP Maastricht, The Netherlands

Return shipping costs are the responsibility of the customer. If an item is damaged, defective or delivered incorrectly, we will cover the return shipping costs.

If your return request is approved, we will send you a return shipping label where applicable, together with instructions on how and where to send your package. Items returned to us without first requesting a return may be refused.

For any return questions, you can always contact us at info@grouplydia.com.

Damaged, defective or incorrect items

Please inspect your order as soon as you receive it. Contact us as soon as possible if an item is defective or damaged, or if you receive the wrong item. We will assess the issue and provide an appropriate solution.

Exceptions / non-returnable items

Certain items cannot be returned, including:

• perishable goods, such as food, flowers or plants;
• custom-made or personalised products;
• certain personal care products, such as beauty products;
• hazardous materials;
• flammable liquids or gases.

Please contact us if you have questions about whether a specific item is eligible for return.

Unfortunately, we cannot accept returns of gift cards and, where legally permitted, certain discounted items.

Exchanges

The fastest way to receive the item you want is to return the item you currently have. Once the return has been accepted, you can place a new order for the desired item.

European Union right of withdrawal

Without affecting our 30-day return policy, when shipping to a country within the European Union, you will in most cases have the legal right to cancel or withdraw from your order within 14 days of receiving it, without giving a reason.

The item must, insofar as reasonably necessary to assess it, be in the same condition in which you received it. Where applicable, it should be unworn or unused, with tags attached and in its original packaging. You will also need the receipt or other proof of purchase.

Your statutory consumer rights always remain applicable.

Refunds

We will let you know once we have received and inspected your return. We will then inform you whether the refund has been approved.

If approved, the amount will automatically be refunded to your original payment method. We aim to process this within 10 business days.

Please note that your bank or credit card company may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since we approved your refund, please contact us at info@grouplydia.com.