Shipping policy
Shipping Area
TheShe currently ships orders within the Netherlands and Belgium.
During checkout, it will be clearly indicated whether delivery to your address is available.
Shipping Costs
Any shipping costs will be clearly displayed before you complete your order.
If free shipping applies above a certain order value, this will be stated on the website or during checkout.
For orders within the Netherlands and Belgium, standard shipping costs are €4.95. Shipping is free for orders of €75 or more.
Order Processing
Orders are usually processed within 2 business days.
Orders placed during weekends or on official public holidays may be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation by email where available.
Estimated Delivery Times
Estimated delivery times depend on the destination country and the selected shipping method.
Indicative delivery times:
- Netherlands: 1–7 business days
- Belgium: 1–7 business days
- Luxembourg: 1–7 business days
- Other EU countries: 1–7 business days
If a specific product has a different delivery time, this will be clearly stated on the product page or during checkout.
All stated delivery times are estimates and may vary in exceptional circumstances.
Track & Trace
When track & trace is available, you will receive an email after shipment with a link that allows you to follow your order.
Delays
We do our best to deliver orders within the stated timeframe.
If we expect your order to be delayed, we will try to inform you as soon as possible.
Delays may occur due to carriers, weather conditions, public holidays, customs procedures or other circumstances beyond our direct control.
Incorrect Address Details
The customer is responsible for providing correct and complete shipping information.
If you discover an error in the delivery address after placing your order, please contact us as soon as possible at:
We will try to update the details as long as the order has not yet been shipped. Once an order has been handed over to the carrier, changes may no longer be possible.
Order Not Received
If the tracking information shows that your order has been delivered but you have not received it, please first check:
- whether the parcel was delivered to a neighbour;
- whether the carrier left a notification;
- whether the parcel is being held at a pickup point.
If you still cannot find the parcel, please contact us at info@grouplydia.com and include your order number.
We will investigate the issue and contact the carrier where necessary.
Damaged Parcel
If you receive a damaged parcel or damaged product, please contact us as soon as possible at info@grouplydia.com.
Please include your order number and, where possible, clear photos of the parcel and the damaged product.
We will assess the situation and provide an appropriate solution.
Customs and Import Charges
For shipments within the European Union, import duties do not normally apply.
For deliveries outside the European Union, additional taxes, customs charges or import duties may apply. Unless otherwise stated, these costs are the responsibility of the recipient.
Orders via External Webshops
TheShe may use affiliate links in editorial articles and Editor’s Choice to products from external brands and webshops.
If you purchase a product from an external seller through such a link, the order is not shipped by TheShe.
In that case, the shipping terms, delivery times and other conditions of the relevant external seller apply.
Contact
If you have questions about the shipping of your order, please contact us at: